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      Our Return/Refund policy is effective for 14 days from the date of delivery.

      Please read our item descriptions and return policy carefully before ordering.

      Please know photos may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display. 

      To be eligible for a return or refund the following criteria must be met:

      Returns/Refund Criteria

      • Faulty Product: If the product has a manufacturing defect.
      • We send you an incorrect product from what you ordered
      • Items received that have a manufacturing defect will be replaced with the same item free of charge or a full refund will be provided.

      Returns/Refunds will not be processed for the following reasons:

      • If the customer provided the incorrect shipping address during the order process, we are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
      • If the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. 
      • If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
      • The customer changed their mind about the purchase
      • The customer no longer wants or needs the product
      • There is no defect on the product
      • The correct product ordered was received

      Items approved for a return must be unused, in the same condition that you received it, and it must also be in the original packaging. 

      Return requests for orders received and delivered after 15 days will be politely declined. We hope you understand. If 15 days have passed since your order was delivered, unfortunately we can’t offer you an exchange or a refund.

      •  You are responsible for covering the shipping costs for returning your product(s).
      • We do not cover/reimburse for shipping costs for returns/exchanges.

       

      In addition, you are responsible for any reshipping costs & fees associated with orders, domestic or international, that are returned to us for either having an insufficient address, wrong address, unclaimed, etc. 

      Return/Exchange/Refund Request Instructions

      Please follow these instructions:

      1. Take a photo of the problem – If the problem is size, please use a ruler.

      2. Send an email with the subject line “Order # “Your Order Number”  Replacement/Refund Request” to support@mydeluxegifts.com

               1. Please include the following:

                 - The photo(s) - A specific description of the issue

                - The Order Number - If there are multiple products in an order, the product with the issue

       

      Our support team will respond within 1 business day and Return Instructions will be provided.

       

      All orders are guaranteed for delivery. We provide USPS tracking numbers to confirm receipt of the product.

      If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.

       

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days depending on your bank's processing timeframes.

       

      Late or Missing Refunds 

      If your refund was approved and processed after the item was received in our office, but you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@mydeluxegifts.com.